BotHelp has limits on message sending.
If no limits are displayed on the payment screen in your account, it means they are not currently being tracked there.
Currently, for 99% of BotHelp users, the number of messages sent per month matches the selected plan.
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All messages sent from the dashboard are counted.
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Messages sent by agents from the dashboard to subscribers are counted. Requests via various integrations and other actions are not counted.
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Limits reset monthly on the payment date.
- Unused messages do not roll over to the next month.
- For legal entities, the terms fixed in the paid invoice-offer apply.
Legacy customers remain on old pricing as long as an active subscription is enabled.
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For card payments: just keep the card and active subscription — the old prices remain.
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For legal entities: pay the next invoice before the current subscription expires.
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If the subscription expires and payment is not received, the system will switch the account to the new pricing.
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Changing the subscriber count does not switch legacy customers to the new rates. If auto-renewal is enabled, the plan will simply upgrade to the next tier with old prices.
What’s included in the service cost?
All platform features are included. Only the number of subscribers is limited.
How is the subscription charged?
When you activate a subscription, the account renews monthly automatically.
The new plan is calculated based on the number of subscribers one day before the payment.
If the number of subscribers exceeds the plan during the paid period, the account continues working, and the price difference is charged on the next billing date.
Payment for legal entities
Available for 6 or 12 months. Go to your account to generate and print the invoice-offer. Closing documents are generated automatically after payment confirmation.
Example of plan recalculation with a subscription
You activate a subscription for 1,599 RUB/month for 1,000 subscribers. During the month, your list exceeds 1,000.
The system automatically upgrades you to the next plan (up to 2,000 subscribers) for 2,399 RUB/month.
The difference (800 RUB) will be charged along with the next month’s payment.
You’ll pay 3,199 RUB total: 2,399 for the current plan and 800 as the difference from the previous month.
For how to change your payment card, see the article.
For how to change plans, see the article.
Check current pricing at BotHelp.io
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